IBM to power RBL with mobile apps for Millennial Customers

Ratnakar Bank Ltd (RBL) has teamed up with IBM to help Millennial customers better manage expenses and plan for their financial future.

“In a highly competitive and demanding Indian market where mobile adoption and penetration is one of the highest in the world, the IBM MobileFirst Platform will help us target and acquire new customers across segments. The bank’s new apps will help us better connect with our customers and add to our longstanding commitment to creating consistent, engaging customer experiences,” said Sanjay Sharma, Head – Technology, Innovation and Customer Fulfilment, Ratnakar Bank India Ltd.

Now, RBL customers will be able to interact with the bank through the app, website, at kiosks and branch locations to manage their accounts and finances, pay bills, transfer funds, view mini statements, open fixed or recurring deposit accounts, request cheque books, stop payment of cheques and various other features. The solution will also enable better managed processes for loan origination, regulatory compliance, account opening and credit approvals.

“The IBM MobileFirst Platform has enabled the bank to rapidly roll out new apps and features for its growing customer base. The new apps give RBL customers and employees efficient and secure ways to do any kind of banking no matter where they are,” said Hitesh Shah, Director, Software Segment, IBM India.

IBM and RBL will also build a set of internal apps for employees to improve workplace productivity.