IBM brings Cognitive Services Platform to improve service provider operations

IBM has announced the Watson-based services platform built on the IBM Cloud that augments human intelligence to help improve service provider operations via cognitive technologies and freeing up professionals to focus on driving higher value results.

The IBM Services Platform with Watson already is being leveraged by early adopter Danske Bank as part of a new 10-year information technology infrastructure service contract.

The platform provides companies with artificial intelligence capabilities that bring together human intelligence and insight with technology by creating infrastructures, which is designed to predict and identify potential problems and self-heal, helping reduce business disruption and strengthening a highly secure IT environment.

"In a world where always-on is the new norm for businesses of all kind, clients expect from their services partners the ability to deliver operational excellence at any time, at any place for any system. The IBM Services Platform with Watson will redefine service delivery and quality and provide significant competitive advantages to our clients,” said Martin Jetter, IBM Senior Vice-President of Global Technology Services.

The IBM Services Platform with Watson’s cognitive capability can both predict problems and proactively direct automation to improve quality, as well as provide IT staffs with critical information to help them make faster, data-driven decisions.

With the platform, automation tools can do more than execute simple instructions, they can now run diagnostics and execute actions to address the root causes of issues and unstructured e-mails and chats can be read in natural language and resulting insights used to resolve problems without manual intervention. Technical requirements can be understood quickly, gaps in current operations identified and tailored solutions designed and implemented. With vast knowledge bases able to be mined, the best answers are available for technical experts to use to enable them to find faster issue resolution.

The platform supports the entire managed services life-cycle, from designing to building, integrating and running services, with autonomic operations and augmented subject matter expertise.

Clients around the world have already benefited from this integrated, cognitive services solution. Over 10-million IT disruptions have already been processed on the platform. In addition, the platform is mitigating a million incidents every month. Clients are seeing quality improvement through automatic incident remediation, reducing resolution time by up to 90 per cent. And by applying auto determination technology, IBM has further reduced problem resolution time by 37 per cent.

The IBM Services Platform with Watson is an open, standards-based platform that enables integration of advanced technologies, pervasive security and data privacy, and delivers the next generation of easily consumed cognitive IT services.

With elements of the platform already being used by 800 clients around the world today, the IBM Services Platform with Watson is helping clients improve their business, providing them with higher quality, better productivity, and innovation through data-driven insights.

Tags: IBM, ibm Cognitive Services Platform, service provider operations, IBM Services Platform, Martin Jetter IBM