HCL Technologies selected by Novo Nordisk to provide global service desk and on-site support
HCL Technologies (HCL) has been selected to provide global service desk and on-site support to Novo Nordisk. Through the partnership, HCL will help Novo Nordisk transform its IT operations and create world-class end-user experiences and drive efficiency across its workforce.
HCL will implement a multilingual and omnichannel digital workplace solution for Novo Nordisk. Using the knowledge-centred service (KCS) methodology and its next-generation automation and self-service capabilities, HCL will support more than 48,000 end-users in 20 languages, across 58 countries and offer on-site IT services throughout the United States, Asia and Europe.
“We’re delighted to be expanding our current application management and modernization services engagement with Novo Nordisk through this new deal,” said Pankaj Tagra, Corporate Vice President and Nordic and DACH Head, HCL Technologies. “The strength of our partnership with Novo Nordisk is testament to HCL’s continued growth and leadership in the Nordics and reinforces our value proposition in Life Sciences and Healthcare.”
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