HCL Technologies bags Heathcare Partner Excellence Award

HCL Technologies has announced that it has received the healthcare innovation and solution development partner excellence award from Customer Relationship Management (CRM) provider, Pegasystems. HCL was honoured with this award for its innovative fraud, waste & abuse (FWA) management and member experience management solutions (MEM), built on the Pega platform. The company also leverages Pega technology for customer experience management, population health management, patient relationship management and claims transformation solutions for health plans.
 
R. Srikrishna, Corporate VP – Infrastructure & Healthcare, HCL Technologies, said, Healthcare fraud is an issue that has overwhelmed healthcare organizations and law-enforcement agencies alike due to the formidable challenge of sifting through the mountains of data for signs of suspicious behaviour. This honour reaffirms that HCL’s data driven, analytical approach to the challenge is helping the industry take strides towards a better solution.
 
HCL’s FWA Management solution framework supports the creation of a secure environment that discourages future abuse. HCL’s integrated Member Experience Management solution for health plans delivers exceptional customer experience. It leverages an analytics engine & integrating multi-channel sales system to present the health plan’s products, services and prices in a consistent manner across the channels.