For NETSPIDER India, Journey is unplugged!

In 1999, the husband-wife duo - Samir and Samruddhi Dhingra - started NETSPIDER Infotech India Ltd. (NIIL) as the data digitization solution provider. We know that “Winners do things differently”. This applies to NETSPIDER who took the initiative to scan documents, at the time when the rest of the channel populace was engaged in PC assembling and peripheral trading. Today company stands at a satisfying 5 crores turnover and has been witnessing a growth rate of around 20% for the past two to three years. 

Do tell us something about your company and the size of it? 

Throughout 11years of our journey, we have strived hard to make NETSPIDER the preferred choice for government projects, involving OCR (optical character recognition), scanning and various document management solutions. It is good that digitization is picking up very well and in keeping with the pace we are involved in document imaging. Today, the company houses 300 people, including the people on contract, with headquarters in Mumbai and NIIL project offices in Delhi, Jaipur, Lucknow and Allahabad. 

What kind of solutions and services does your company provide? How do you place yourself as different from those of your competitors? 

We are engaged in distribution, services and consultancy. We let the customers make their choice regarding the services they require and help them in taking an informed decision. We are keen on enabling our customers with our services. 

When it comes to distribution, since inception we deal in all types of Imaging Scanners and software. Apart from selling products, we give our customers rental option and option for buying the refurbished scanners. We are one of the few companies providing software as a service on selected software companies. We take up AMC, installation and on Call service contracts for scanners and software. We maintain adequate spare parts and consumables of most of our business partner's scanners to service our customers faster. It is needless to say that our prices are very competitive backed up with service support and manufacturer's support. 

The move to the paperless office requires document archive and historical data held on paper to be scanned into an electronic document. In-house document scanning allows complete control over quality and access to more sensitive information. There are times when a company has more volume than they can comfortably handle. Our rental programme is the perfect solution, for such organizations which have a short-term need for a scanner. We provide high-speed document scanner rental, book scanner rental, microfilm scanner rental and large format scanner rental for a variety of document sizes and formats, from A4 scanner rental and A0 scanner rental. The charges for this service can be on per scan basis with some minimum agreed scans or it can be on per-month basis. 

Please share the target market verticals for your offerings? 

One can say that every vertical is our targeted customer from Financial & Insurance, UN agencies, international projects, government, FMCG, infrastructure, media/ advertising/ Press, manufacturing, logistics, hospitals, education and BPO and Software Development. We had RBI as the first government customer, followed by the Bank of India and Bank of Baroda, to name some customers in the banking vertical. AIIMS and Apollo are two renowned names when it comes to clients served in the medicine or hospital line. BHU and Bhartiya Vidyapeeth, Pune complements the clientele in the education sector. 

With which all brands are you associated? 

We have distribution alliances with around 20 companies. But the most active ones are Canon, Microform, i2S and ABBYY. 

What kind of challenges do you face while operating in a competitive market? 

No journey is easy, so was not ours. Numerous demonstrations were needed to convince end-users about extreme accuracy and business needs of OCR (optical character recognition) solutions. But the government sector was the easiest to approach owing to their bulky archive of documents. BPCL and RBI were among the first few customers. 

The company churns almost 65-per cent revenue from the government, a segment often dreaded by solution providers. Though payments often get delayed, but on the flip side, we enjoy the benefits of a large order size and referral business across other departments. We also took up projects from the Ministry of Defence and its pension records are being digitized from 1901 onwards. 

What are your future plans? 

Strengthening of software development team to integrate customized software onto customer's legacy systems than merely render a thankless job of digitizing documents is an ongoing effort at NETSPIDER to make the entire business ecosystem better. Soon, we would be opening offices at Chennai and Bangalore. Document Imaging is more of a passion than a business venture for us. With a plethora of plans up our sleeves, NETSPIDER is all geared up to venture into unexplored domains, where only few solutions providers dare to go.

For more contact:
beenish@varindia.com