Exotel unveils AI Chatbot builder ExoMind

Exotel announced the launch of its new product ExoMind, a user-friendly, no-code tool enabling enterprises to create their own advanced chatbots within minutes. The cloud-based enterprise tool incorporates proprietary AI models and advanced generative AI capabilities to provide personalized customer interactions to brands. The bots have already been deployed by large enterprise customers.

ExoMind bots will utilize the Large Language Model (LLM) of GPT-4, generating responses that are highly accurate, natural and well-adapted to the context of the enterprise. The custom bots can then be deployed across the entire customer lifecycle, from marketing, sales, support and troubleshooting and across channels such as WhatsApp, Web etc.

The bot building process first starts with a business inputting content from their website, documents, database, product catalogs, and other systems of record. The tool can then easily process these vast sets of data to craft industry-specific models based on the domain expertise Exotel has built over the years. With Exotel’s history of powering customer engagement for a variety of sectors like last-mile logistics, mobility, e-commerce and fintech, the bots are highly sculpted to the context and scenario of the brand.

"Advances in machine learning are growing at an exponential pace and businesses, no matter which industry they’re in, have to employ some form of an AI-based application to stay ahead of the curve. With the future of customer engagement being in the hands of personalized conversational commerce, we are thrilled to be launching our ExoMind to help businesses generate and retain their customer base," said Shivakumar Ganesan, Co-Founder and CEO, Exotel. "As newer language-learning and even image processing models emerge, we plan on continually harnessing their potential in our product suite, to be at the forefront of the customer engagement space.”

ExoMind will be incorporated into Exotel’s full-stack of customer engagement tools helping brands instantly build chatbots that are capable of handling large volumes of communication. By leveraging the power of LLMs, businesses can reduce the time and effort it takes to create conversational journeys, resulting in faster deployment and more efficient use cases.