Exotel partners with Aavaz, to offer Premium Customer Communications CRM

Exotel and Aavaz have entered into partnership offering an integrated premium customer communications CRM to enhance overall customer engagement. The joint solution will allow businesses to leverage Exotel’s cloud telephony solution for automated inbound and outbound calling services, while Aavaz automatically directs and monitors all calls and agents for consistent customer service and improved sales.

Shivakumar Ganesan, CEO & Founder, Exotel, said, “We are happy to enable Aavaz guarantee RoI with their customer call tracking systems. With this partnership, enterprises, small and growing businesses, who use our solution will be able to offer their customers an intuitive and hassle-free experience.”

Exotel’s ease of scalability provides Aavaz the opportunity to expand into the Indian market and work with clients in the country without investing in any infrastructure or backend work. This partnership with Exotel enables Aavaz to offer their customers a distributed call center, resulting in better customer engagement.

With the integration of Exotel’s affordable and flexible cloud telephony infrastructure, businesses now have access to telephony functions previously available only via costly enterprise systems, and also to a flexible workforce that can even work from home.

Richie Chauhan, CEO & Founder, Aavaz, said, “Exotel has eliminated costly barriers for business in India to utilize a professional telephone infrastructure to service their customers better. We are excited by the capabilities that our combined services will offer our customers.”