Ericsson announces a new approach to its Support Services Portfolio

Ericsson is introducing an approach to Support Services that help operators cope with the demands inherent in connecting an increasingly complex world. It involves complementing Ericsson’s existing Support Services with predictive analytics and deep learning, introducing more systematic control of software changes, and speeding up network-level fault isolation and recovery. Ericsson will also provide actionable intelligence that enables operators to achieve new levels of network stability.

Ericsson’s new approach to Support Services enables operators to focus on managing network transformation and implementing new technologies such as virtualization, the Internet of Things and 5G. The company has also enabled operators to achieve a near-perfect success rate in handling software changes and drastically reduced emergency recovery time from 4 hours to just 60 minutes.

Fredrik Jejdling, Head of Business Area Networks at Ericsson, says, “As operators face increasing network complexity with the introduction of new use-cases, they must become more proactive. Through close collaboration between our support engineers and our customers’ operations – and by making use of automation, machine learning, and other artificial intelligence techniques – we’re putting the zero-defect network vision within our customers’ reach.”

Paul Rizzuto, industry analyst at GlobalData (previously Current Analysis), says, “Ericsson’s holistic approach to network operations addresses increasing complexity facing operators as they face the challenges of supporting virtualized and hybrid environments. The company’s connected engineers are augmenting their deep knowledge base with real-time analytics and intelligence tools to create a strong collaboration between human and machine.”

The Ericsson Support Services offering will consist of three key areas: Predict and Prevent (available at the end of July), Analyze and Change (available now) and Isolate and Recover (available at the end of June).