Epicor emphasizes Modern ERP

A recent industry survey sponsored by Epicor Software Corporation conveys that over the next three years leading industrial machinery and equipment (IME) manufacturers will be on the lookout for a flexible enterprise resource planning (ERP) system that enables more collaboration, provides more timely information and drives customer experience to new levels.

In the modern IME manufacturing industry - a project-based sector in which customers buy or rent highly customized machinery and equipment that must perfectly fit their specific requirements - providing greater customer experience is becoming an essential capability to generate growth and higher profit. The new IDC Manufacturing Insights white paper speaks to three critical initiatives IME manufacturers need to focus on building blocks to achieve growth and differentiation in today’s difficult economic conditions: emerging markets expansion, selling value-added services, and improving customer experience. 

“Today's difficult economic conditions – with many major economies in trouble – are significantly impacting the industrial equipment industry as the majority of clients are adopting a wait-and-see approach and are essentially reining in capital expenditure. IME manufacturers are coming to realize that providing superior customer experience has to be one of their top initiatives. They acknowledge that engaging on deeper levels with their customer base is the only way to get out of the dead-end of poor economic growth and low customer loyalty,” said Pierfrancesco Manenti, Head of IDC Manufacturing Insights research practice in Europe, Middle East and Africa.

Because of the unique requirements of each customer served, treating every client and prospect individually – from presales bid management through aftermarket services – is essential for the success of an IME manufacturer.