Enjay IT Solutions introduces comprehensive software for Call Centers

Enjay IT Solutions has announced an all-inclusive software for call centers to streamline all their tasks and functions. Enjay’s Synapse provides a four-part solution in form of Telephony, a Customer Relationship Management (CRM) software, APIs to integrate with existing tools, and mobile access.

Limesh Parekh, CEO of Enjay IT Solutions, says, “With the increase in helpdesk and inbound/outbound sales centers, we’ve noticed that call centers are adopting more technology to improve how they function. But many call centers are still trying to figure out what kind of technology will help them achieve their business goals. That’s why we built Synapse, a robust solution that addresses all the business process needs of call centers.”

With Enjay’s Synapse, call centers can track critical performance-related data real-time and also draw analyses based on intelligent dashboards and analytics tools. This tool works best for companies in banking and NBFCs, financial services, stock broking, travel and hospitality, e-commerce, real-estate, automobile dealerships, and BPO and outsourcing.

The key features of Enjay’s Synapse include -

1.         Centralized call recording

2.         Integrated Voice Response (IVR) System

3.         Customer Relationship Management (CRM) software

4.         Mobile apps

5.         Intelligent dashboards and analytics

6.         APIs to integrate existing tools (including third-party CRM)

Keeping in mind the importance of data confidentiality, Enjay’s Synapse comes equipped with multiple layers of security that’s a trademark in its tools which are trusted by leading banks and regulatory bodies.