"Digital transformation is not just limited to a business; it also involves transforming your employees"

How important is Digital Transformation for your own organization?

We believe that a strategy to digitally transform our own organization is the first step towards helping other businesses to do the same. Digital transformation is not just limited to a business; it also involves transforming your employees. Employees are the backbone of any organization; they are the ones who participate and contribute to bringing out positive results. We emphasize on providing a unified work culture to our employees, we welcome and entertain their feedbacks, ideas, and suggestions. We encourage a digital workplace using collaboration tools, such as Microsoft Teams, to help enhance the productivity of our internal as well as remote employees.

Cloud solutions have become an integral part of the digital transformation phase for any company. Businesses opt for cloud infrastructure to experience operational flexibility, agility, and scalability. Every aspect of our business involves the adoption of new technologies, including the use of computing devices and automation for tedious, routine tasks. Today, technology helps in creating and managing content, too; SharePoint Content Type helps in doing so in a centralized and reusable way where every document and information is managed categorically.

Q. How have you geared your organization for this transformation? What are the latest technologies that you have adopted in recent times?

Our employees have been communicating and collaborating in a digital workplace through a widely used and unified communication platform, Microsoft Teams. We have experienced an incredibly productive workforce with the implementation of such technologies. We can only provide the best tools and services to our customers if we have ourselves tested and implemented those PoCs for our business. They can prove to be fruitful only if we know what these tools are capable of. Our customers are given the best experience through the latest technology implementations.

Today, we provide cloud solutions for business transformation from the most reputed vendors, namely AWS and Azure; centralized ERP solutions from SAP to manage business processes better; cloud backup solutions from Asigra for business continuity; Microsoft Teams for a collaborative workplace experience; and RPA tools to automate repetitive core business functions.

Q. Mention one technology adopted by your organization that has helped you to offer better service to your customers.

Infrastructure & Operations (I&O) Automation using our in-house tool to automate repetitive tasks for our customers

Regular online training sessions using Zoho to upskill employees

Zoho Survey to record feedback on internal resources, external users, and to determine Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)

Highly available State-of-the-Art 24x7 Network Operations Center (NOC) to supervise, monitor, and manage client networks.

Microsoft Teams for a collaborative workplace

Geo-tracking for client services

24x7 omnichannel service desk support using Symphony Summit as the ITSM tool

Please mention the key differentiation factor of your organisation in this crowded marketplace.

We enjoy the trust of over 200+ active global clients. Our alliance and partnership with the technology leaders is something that makes us stand out from the crowd. We are an Audited AWS Managed Services Partner and one of the few Azure Expert MSPs in India. Not only that, we provide a unified customer experience to all our clients with the best solutions and tools available in the market.

Prateek Garg, Founder & CEO, Progressive Infotech