Dell introduces ProSupport Plus Sevice

Designed to provide maximum support with minimal customer effort, Dell has announced the launch of its flagship ProSupport Plus service for its complete range of commercial client solutions in India, which includes PCs, Notebooks, Workstations and Tablets.

ProSupport Plus comes as an advanced version of the previously available ProSupport service, with additional benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis, rolled into one comprehensive package.

Through the introduction of SupportAssist technology, Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.

With the solution, customers spend up to 84 per cent less time on technical support calls and take up to 58 per cent fewer steps to resolve common hardware issues than key competitors. ProSupport Plus for PCs and tablets is available to customers and channel partners in 66 countries and 19 languages.

According to Indrajit Belgundi, Director & General Manager – End-User Computing, Dell India, “ProSupport Plus is a superior offering for our customers in India across small, medium and large businesses. We understand that our customers’ success should be not be hindered by downtime in technology use. ProSupport Plus as an intuitive solution enables customers to spend less time on support and carry out efficient business daily. As the only complete support service combining priority access to expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution, ProSupport Plus is a winning proposition for our customers in India”

ProSupport Plus is available in India across the entire portfolio of Dell commercial devices which includes the Dell Latitude notebooks including its Rugged range, OptiPlex desktops, Precision workstations, Vostro notebooks and desktops and Venue tablets.