Daiwa introduces Android Application to enhance After-Sales Service

Daiwa has recently introduced its service app “MY DAIWA”. This is in line with Daiwa’s strategy to provide the best-in-class customer’s experience with 24/7 on-demand after-sales service to the end-consumers, among various other utilities.

The application launch aims to demystify the experience of accessing after-sales service. The app shall allow scheduling installation/repair appointments and estimating service costs, accessing service history/current status, One call connection to Daiwa emergency assistance service, Notification inbox for latest updates, Service feedback Mechanism and also allows you to Register your product for standard/extended warranty.

Speaking on the launch of the app, Arjun Bajaj, Director, Daiwa, says, “We strongly believe that the key to every successful brand is ‘After-Sales Service’. Effective after-sales allows brands to build stronger connect with the consumers. Not only does this extension assure a peaceful buy but also brings a stronger connect with the consumer. We hope we are able to serve our customers better in an industry where brands are many, but when it comes to building relations with customers they become handful. We are here to change the stereotyped perception of the TV industry.”

The app can be downloaded from Google Play Store in all Android devices.