'Daily webinars has become a new norm'

Dr. Rajeev Papneja, Chief Growth Officer, ESDS Software Solution Pvt. Ltd.

“We have always believed in offering niche solutions and are positioned very uniquely in the market. ESDS is not just a datacentre player or cloud service provider, rather its strength lies in its strong R&D team and managed services expertise, backed by the value of creating lifetime relationship with everyone who crosses our path, be it our team members, vendors or customers.

There are many ways to look at market share and the fact is that as it stands today, no one has even come anywhere close to the market share that ESDS holds for enabling Govt organizations and Banks to reap benefit of Cloud technology & solutions running on respective community clouds by ESDS. We also have a huge market share of SAP HANA catered by our SAP HANA Community cloud.  

While the vendors are focusing on offerings, we have come up with a marketplace (www.spochub.com) that bring various SaaS offerings grouped by business verticals at one place, fulfilling two important needs: a) Providing market reach for ISV’s who have great products but lack visibility and b) Providing options for organizations to make quick decisions on selecting the offerings, with the peace of mind that they are backed by ESDS. We have recently launched “AA+ Covid Detection” solution on SPOCHUB, an AI based Covid testing tool that can detect whether a suspect is infected or not simply by an X-ray within few minutes, along with the probability percentage score. It has already been fed with more than fifty thousand x-rays and has achieved an accuracy of above 96%.

Our focus is to make SPOCHUB the HUB for all relevant business software offerings that will not just be technologically advanced, but also add value to the customers’ business. Organizations do not want to spend time in experimenting with new technologies and spend hefty amount on trial and error of new technologies. They are looking for quick solutions that are readily available built on emerging technologies, but backed by a strong technology provider like ESDS.

While work from home or from remote places is a norm in our kind of business, major policies such as use of VPN for security, and different tools for collaboration etc were already in place. Since this was a different kind of work-from-home situation, our HR team had to be more active to make sure the staff stays motivated and healthy so as to perform optimally. Managers took the initiative to modify the KPI’s of their team members to make the team comfortable while sailing through the crisis. Since people would rarely have much physical activity, our CEO took the initiative of starting Yoga classes daily at 7:00 am led by him to make sure that staff remains active and healthy. Daily webinars has become a new norm where various departments are sharing their new initiatives and achievements amidst lockdown which is serving as a great knowledge exchange mechanism and assisting in cross skilling of resources.

More or less the policies have been designed in a way to keep the staff on similar routines as they were while working from office, so that when the time comes to start coming to office, no one should experience a cultural shock. Happiness Infuser team at ESDS has taken many initiatives to make sure that staff says comfortable and stress free during lock down period and do not burn out working long hours.

Being an innovation led organization, with a vision of creating a technology advanced Greener planet, teams at ESDS are on a constant exploration drive to keep researching and implementing newer technologies. With the security loopholes that were discovered in the collaboration tool ‘Zoom lately, we have realised that we need to have an indigenously developed collaboration tool. We have already built the tool ‘eNlight Cloud Meet’ that supports all the basic feature’s required for limited number of users to collaborate. The next versions would be optimized to support a scale that is necessary for SMB’s. With staff using heterogeneous personal devices to carry on their work remotely, security is definitely going to remain the biggest challenge. We are enhancing our SOC portfolio with the latest AI/ML based solutions that not only detect/prevent attacks but also predict the patterns of future attacks by taking feeds from various different sources available globally. We are researching extensively on bringing in more automation using AI/ML to get significant boost in productivity for organization as a whole. One of our products ‘Robo HR’ is under development and is a step towards this initiative.”