Customers can protect their critical data across edge, core, and cloud with the industry-leading IDPA and software-defined solutions

With the sudden country-wide lockdown due to the pandemic, many organizations got very little time to shift to the Work from Home (WFH) culture. But Galaxy Office Automation helped its customers with its array of solutions in this unprecedented time so that they could adopt the right approach towards the new normal. Galaxy is the Titanium partner of Dell Technologies, the highest level of partnership, and was awarded the ‘Partner of the Year –2019’ for India.In a chat with VARINDIA, Sanjay Patodia, CEO & Director, Galaxy Office Automation, talks about WFH, its challenges, cyber threats, and how Dell Technologies is enabling enterprises in this new normal.

There is an unprecedented spike in remote work today. How are your customers geared up for this new age of remote workforce?

Many organizations found it difficult to move to WFH culture during the pandemic as they got very little time to react to the situation. We, at Galaxy, made sure that our customers adopt the correct approach with our broad portfolio of solutions, ranging from End User Computing andHybrid Cloud Solutions to Secure Endpoints and Secure Cloud. Almost every customer has adopted Secure Access for their employees. We introduced additional security features with the enhanced features of existing solutions. Every customer is now planning to introduce remote WFHin their employment policies, which will be in effect post-lockdown as well. Currently, customers are adopting VDI, Secure Access Solutions, Virtualization, and Cloud for WFH Solutions..

As a leading solutions provider, how is Galaxy Office Automation geared to address the growing adoption of Work from Home (WFH) challenges?

While WFHis turning into a new normal, our clients are faced with multiple obstacles and challenges while doing so. IT leaders are witnessing challenges like cybersecurity threats, infrastructure breakdowns, denial-of-service attacks, and sites going down because of traffic load, access to endpoints, etc.

Galaxy was agile and adapted to the situation very fast by introducing remote support andproactive health check-ups for the critical infrastructures of our customers. Galaxy teams were available online and started working closely on Virtual Desktop Solutions, GPU Virtualization, Secure Access with Authentication and Authorization, Backup Solutions, Cloud Migration Services, etc. for customers. We have implemented security solutions and even delivered laptops for essential services for our customers so that they could conduct their business in a safe and efficient manner during lockdowns. Recently, we have also introduced WFH productivity solutions for our customers.

In your view, what are some of the key challenges faced by employees while working remotely, especially in India? How are you working with Dell Technologies to help your customers sail through these challenges?

The employees may face basic technology problems such as availability of their office computers and a broadband connection, using secure connections for corporate apps, overloaded VPN bandwidth for using VDI/RDS/DaaS platform, and quick IT support.

Dell Technologies is uniquely qualified to help our customers equip and maintain a remote workforce. Dell Technologiesinfrastructure and end-user solutions and the rapid and effective shift of their employees with remote work capabilities were the game-changers. They helped us with solutions including pre-configured endpoints, Virtual Desktop Solutions from VMware, GPU Virtualization from NVIDIA, Data Protection solutions to keep data safe and recover from attacks like ransomware or endpoint data availability.

Employee experience and productivity is becoming extremely important while enabling Remote Work Solutions (RWS). Therefore, RWS is not about just devices but the entire ecosystem like displays and right peripherals too. What is your take on it?

We offer Dell Technologies Unified Workspace, which is a portfolio of solutions focused on simplifying the PC lifecycle environment with modern solutions for deployment, security, management, and support. We work closely with Dell Technologies to provide endpoint devices, displays, and smart peripherals for connectivity and I/O Operations.

Working remotely is also leading to crucial data being exposed to cybercriminals. How are you supporting your customer’s business-critical technology needs with Dell Technologies solutions?

The security challenges presented by a remote workforce are significant. One of the recommended innovative solutions is VMware Carbon Black, which is cloud-native endpoint protection that prevents threats and gives customers actionable insights. We also tell ourcustomers to consider a remote workforce strategy that utilizes Dell Technologies Data Protection Solutions to help ensure safe and reliable remote backup. Customers can protect their critical data across edge, core, and cloud with the industry-leading Data Protection Appliances (IDPA) and software-defined solutions.

As a leading player into IT Services and Solution in the country, can you share your experience of working with Dell Technologies? How is the organization helping you address the new customer challenges with regard to Remote Workforce Solutions (RWS)?

Galaxy is the Titanium partner of Dell Technologies, the highest level of partnership, and was awarded the ‘Partner of the Year –2019’ for India. Dell Technologies’ team works closely with our teams and has vast experience and a wide range of solutions that can help any enterprise enable remote WFH Solutions. They have an end-to-end solutions portfolio to support customers with End Points, Servers, Storage, Backup & Cloud Infrastructure, professional services, financing packages, and world-class support to help customers ensure business continuity in these times. In a way, Dell Technologies has supported our business continuity as well, with many additional proactive partner program incentives & benefits thatare unique in the industry.