“Customer engagement, satisfaction and innovation is the key business driver for ESQUARE”

In a chat with VARINDIA, Dhirendra Khandelwal, Founder & MD, E Square System & Technologies talks about his journey in the industry, challenges, success mantra, his plans for 2020 and future roadmap

Dhirendra Khandelwal, an NIT, Rourkela alumni & visionary, thought of founding a technology firm that would transform the technology adoption of an organization giving it momentum for future innovation and disruption. In the year 2000, Dhirendra incorporated E Square System & Technologies in Balasore, focusing on System Integration and IT Solution. The organization initially concentrated in providing System Integration solutions to predominantly Government, Defense, Healthcare, Utilities, Education and Process Industries. 

As a strategic move E Square expanded its business services to Bhubaneswar where it successfully set new standards and excelled in the area of technology services.  In space of ten more years, E Square has executed prestigious projects across India and is investing heavily in implementing new technologies like AI, ML, Big Data, Cloud, and Cyber Security to maximize the digital efficiency and security of its clients.

For its excellence in being one of the leading digital transformation solution providers, E Square has received recognition in many celebrated forums. Recently, E Square has been conferred with Times Business Awards 2020 as the “Best Cloud & Digital Transformation Solution Company of Eastern India”. E Square has received accreditation from multiple international organizations like CMMI SVC/3, CMMI Dev/3, ISO 9001:2015, ISO 20000, ISO14001& ISO 27001:2013.

What are the challenges you have faced during these years?
During our 20 years of system integration and technology servicesjourney,we have overcome a lot of challenges to establish ourselves as a preferred  IT partner of our clients. Most tough challenges have been finding the right team, modernization of government departments, building a client basein thecompetitive market to name a few. Learning from our past experience and collaborating with the technology giants proved to be vital for ourbusiness success.

How do you stand apart from the competition?
For more than 20 years E Square has helped Government Departments, PSUs and SMBs to solve business challenges through agile and rapid implementation of technology. The company has partnered with leading technology leaders to adopt the latest technology for our clients. 
Our success lies in providing the most groundbreaking, cost-effective and optimized solutions to clients. We have to do innovation to go to the next level of business.

Kindly mention any landmark project executed by E Square System & Technologies.
Some landmark projects executed by E Square are implementing e-office to facilitate office automation and paperless office, Data Center & Disaster Recovery for numerous PSUs, executed Modern Record Room at more than 200+ number of tehsils across Odisha which will modernize management and enhance the transparency of land records, Emergency Response Center & Ambulance Service for Govt. Of Odisha, Data Center & LAN for Odisha Secretariat Workflow Automation System (OSWAS) 2.0 and Web Portal, Mobility Solutions, Process Automation & IT Infrastructure for HPMC.

What is your success mantra?
Customer engagement, satisfaction and innovation is the key business driver for E Square. Our vision is to enable enterprises and empowering people. We also focus on satisfaction, reskilling and up skilling of our team as they are the backbone of the company” he added.

What are your plans for 2020?
After receiving immense response from the market, E Square has set up a Digital Center of Excellence on emerging technologies to drive technology innovation and garner focus on the global technology market. To take E Square to new heights we will be investing in our team in using newer technologies.  

What is your future roadmap?
In the long run, we are focusing on quality, service and value - not the lowest price. Also, we are continuing ourinvestment in the development of your staff – encourage skills development and lifelong learning culture. To give back to society E Square has done numerous CSR activities like the STEM lab at Government ITI to provide students with access to the latest IT system.