Customer Centricity is driving Transformation

Somnath Mukherjee
Vice President - IT, CRM Services India

“Gone are the days when everything was working in silos. Today, right from manufacturing to selling the end product, everything needs to be integrated. And that’s where you see lot of data, computing and security coming in. So the core essence lies on customer centricity and I think that is moving the transformation in IT.

Today there is a lot of emphasis on data and the security accompanying it. Five years back when I had to work on my desktop in my organization, I never looked into having a TPM chipset. But now it has become more of a hygiene, and have to have things like bit lockers coming into play. So that’s a significant evolution I have seen taking place.

As a CIO, we need to be an innovator and a business enabler, because that’s what we have to work for in the coming time.

Today’s generations - the millennials, X generation, the Y generation are looking at having a smart, sleek and lightweight product. So, these are the buzzwords. I think now the laptops have become a fashion statement or style icon for most of the young generation and they like to flaunt that, the way they do with mobile devices. So that’s the trend we see. Gone are the days when we used to carry those bulky laptops, but that’s the biggest transformation I see in the younger generation.”