CSCs enabling rural India digitally Common Service Centres (CSC)

The Common Service Centres (CSCs) are the facilities which deliver Government of India’s e-Services to rural and remote locations. This comes under Digital India and the Programme of the National e-Governance Plan (NeGP). The centres are the access points for delivery of essential public utility services, social welfare schemes, healthcare, financial, education and agriculture services, apart from host of B2C services to citizens in rural and remote areas of the country. It is a pan-India network enabling the Government’s mandate of a socially, financially and digitally inclusive society.

After assessing CSC scheme, the government has come up with CSC 2.0 scheme in 2015. It focuses on creating a self-sustaining network of 2.5 lakh CSC centres at Gram Panchayat (GP) level under Digital India and deliver various citizen centric services. It is envisaged as a transaction-based and service delivery-based model, delivering a large bouquet of e-services through a single delivery platform, which would increase the sustainability of the CSCs across the Country. The project proposes to strengthen the CSC network across the country.

CSC has come up with an initiative called E-Mulakatin 24 districts of Jharkhand. Through this, relatives of prison inmates can interact with them through video conferencing. With this service it is expected to reduce administrative and security overhead at jails by more than 60% as large number of visitors have to put in a manual request for visit approval and visit in person for knowing the status of approval and for meeting the inmates.

Head of the organization – Dr. Dinesh Tyagi (CEO)

Website - https://csc.gov.in/