COVID-19 and WFH both highlighted the importance of Cloud

Devesh Agarwal, CEO, Compusoft Advisors

Growth of IT services amid Covid-19:-

The cloud infrastructure and consumer hardware products industry in IT is booming due to remote working & education and process automation requirements.

We are more focused on collaboration tools and cloud solutions during COVID situation as more organizations are working from home during the lockdown and extended period post lockdown as well.

Although new contracts, as well as contract renewals in IT Services, are expected to be affected during the crisis, it is also expected that consulting services, digital transformation, modern collaborative applications, managed security services, network management services and hosting services will represent higher revenue-generating opportunities in the year 2020.

Preparedness adopted:-

As a global company we are predictive and proactive in our decision-making to preserve our business continuity and build enterprise resilience.

Few months before the pandemic we launched our own IP platform namely ProcMATE which helps enterprises automate their business processed across Omni channel environment and adapt digital transformation faster.

We ensure the safety and wellbeing of all our employees in the workplace. We are happy to address their concerns in an open and transparent manner which will go a long way to engaging them and reassuring the business continuity.

Microsoft Teams a perfect collaborative tool which gives the easy access to do group chat, online meetings, online classes, quick calling, and web conferencing. This instant support chat application provides our customers on the go support as and when the queries arrive. Teams let them stay connected all the time from anywhere.

We operate with transparency and open communication which have inherent advantages when events require quick actions to react and reshape.

Once the COVID-19 outbreak is controlled, we will review and renew business continuity plans (BCP). We will consider putting new internal guidelines in place based on lessons learned, as well as solid contingency plans to build resilience and better respond to future crises

Biggest shifts:-

The crisis has accelerated the adoption of digital technologies to keep the lights on amidst the COVID-19 pandemic.

As we have seen the biggest shifts during the COVID-19 is that long-term managed services contracts are expected to continue despite lock downs, as IT vendors like us find innovative ways to continue servicing their customers.

With the start of the lockdown and work from home enforcement our major focus during the pandemic has shifted to addressing the challenges of remote connectivity and collaboration, connecting with the ecosystem of customers, suppliers and partners, while also ensuring the business continuity and being more adaptable.

COVID-19 and Work from Home culture has brought the importance of Cloud hosting in the forefront for most organizations who were reluctant earlier. Cloud was always our focus, but now we see that there is a renewed impetus and a much wider acceptance.

The push towards digital transformation is much higher now. Organizations that were on borderline have started evaluating automations platforms more seriously to ensure smooth business continuity.

And at last, organizations are expected to use current situation learnings to prepare for future business disruptions by adopting a Business Continuation Plan (BCP) & Digital Transformation that includes migrating their business operations to digital infrastructure and platforms.