Commvault New Innovations in Mobile Access, Control and Automation

Commvault has announced the launch of Commvault Mobile Advantage App and the Automated Proactive Solution System (APSS) framework, bringing new innovations in mobile access, control and automation to customers. The new innovations coincide with the company receiving over a 98-per cent customer’s satisfaction rating in its annual support and services survey review – continuing its excellence and support in the rapidly-evolving data protection and information management market. The rating marks the sixth consecutive year that Commvault has exceeded industry averages in performance and customer satisfaction, enabling customers to reduce risks, lower costs, and maximize the return on their Commvault Software investment.

"While increasing threats of cyber-attacks, data breaches and ransomware continue to put enterprises on high alert, having a reliable world-class customer’s support program in place in the event of a disaster can make all the difference to an organization's success," said Laura DuBois, Vice-President – Enterprise Storage, Server and System Infrastructure Software Research, IDC. "Commvault's customer’s performance and satisfaction rating compliments our own recent survey of Commvault customers which concluded high satisfactions levels in driving value from Commvault Solutions. This powerful mix of technology and support gives Commvault a competitive advantage and more importantly, gives customers peace of mind knowing their data is safe and protected."

To extend Commvault's industry leadership in customer’s performance and support, the company is bringing innovation to the Customer Support Experience with the launch of Commvault's Mobile Advantage App and its APSS framework, which is an integrated proactive solutions delivery system. The framework proactively monitors and detects failure points in Commvault environments, then intelligently maps personalized solutions that address those issues. These free new innovations in mobile access, control and automation represent the next generation of Commvault Support and are indicative of the company's dedication to provide customers an integrated combination of people, processes and technologies to optimize operations, meet stringent service levels, and realize the full value of their data – regardless of time or location.

Based on Commvault's annual support and services survey review, Commvault scored over a 98-per cent customer satisfaction rating, which surpassed the industry’s average of 86 per cent. Also, the Commvault customer survey revealed more than 97 per cent of customers were "very satisfied." The company also scored 99 per cent in its ability to meet service-level agreement (SLA) goals with 78% per cent of tickets resolved at the first level, higher than the industry standard by 25% per cent. Additionally, Commvault’s customer service calls were answered in person within 19 seconds, compared to the industry average of 21-30 seconds. Commvault's support of more than 21 languages also greatly surpasses industry averages.

"While we are proud of our six-year streak of shattering industry averages with our world-class Customer Support and services, Commvault has never been a company to rest on its laurels and previous successes," said Eugene Trautwein, Vice-President, Worldwide Customer Support, Commvault. "Our new innovations around customer access, control and automation are a testament to our unwavering commitment to push the envelope further and elevate our worldwide customer support to historic proportions."