ClickSoftware launches New Mobility Offering for CSPs

Bringing together its service and communications industry experience, ClickSoftware Technologies has announced immediate availability of a new enterprise mobility offering for Communications Service Providers (CSPs).  The new offering enables fixed, mobile, cable and satellite service providers to drive remarkable experiences for consumer and business subscribers, reduce business process costs, and increase service revenue.

Hannan Carmeli, President & COO, ClickSoftware, said, “We identified the common needs and practices of our large community of service providers to use as a model. Pre-packaging of our solution combined with several new mobile apps for field collaboration, remote activation and safety compliance will rapidly drive unique value to our Communications clients.”

The benefits to Communications Service Providers from the new offering include Visibility, alignment and optimization of the entire service fulfilment and assurance life cycle, business agility from a single solution for all work types and resources, and service partners and increased field and operations productivity delivered by innovative enterprise mobility.

The ClickSoftware offering for CSPs also enables improved customer service while improving field and backoffice productivity. In parallel, it brings the field into the hands of Communications executives with dashboards for performance and customer service KPIs. For CSP customers, the ClickSoftware offering means more accurate appointment times, fewer cancellations or revisits and improved speed to resolve issues with their service or network downtime.