Citrix launches its IT Service Management Connector powered by ServiceNow

Citrix has announced the availability of the Citrix IT Service Management Connector, certified by ServiceNow and available in the ServiceNow Store. Citrix and ServiceNow have worked together to deliver this first-of-its-kind solution. Citrix ITSM Connector reduces the time commonly associated with application and desktop provisioning, significantly improving the experience ServiceNow ITSM customers can provide to their employees.

Certification by ServiceNow is only granted to apps available in the store and signifies that the ITSM Connector has successfully completed a set of defined tests focused on Now Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of the Citrix IT Service Management Connector with ServiceNow.

By automating common Citrix workflows, ServiceNow ITSM customers can rapidly on-board and off-board employees, provision virtual desktops or applications quicker, and automate common helpdesk requests directly in ServiceNow, saving hours of time and increasing productivity for both IT and employees. This integration with ServiceNow will help drive greater efficiencies for customers, service providers and employees on common tasks, increasing productivity and freeing up IT resources to focus on more strategic projects.

According to Calvin Hsu, Vice-President of Product Marketing, Citrix, “At Citrix Synergy, we announced our intent to develop an integration with ServiceNow to continue to drive a superior experience and increased productivity for our customers. Our customers told us that they needed time-saving automation via integration with ServiceNow in their growing digital workspace environments. This integration will help IT and employees save time and get faster access to Citrix services by automating common workflows.”

“By automating workflows between Citrix and ServiceNow, our customers can provision IT services faster, enabling greater levels of productivity for IT and delivering a better work experience for employees,” says Avanish Sahai, Vice-President, Worldwide ISV and Technology Alliances, ServiceNow.