Citrix aids Canara HSBC Oriental Bank of Commerce Life Insurance enabling Work from Anywhere

Canara HSBC Oriental Bank of Commerce Life Insurance had initiated years earlier using digital workspace solutions from Citrix Systems, Inc.

Sachin Dutta, Chief Operating Officer, Canara HSBC Oriental Bank of Commerce Life Insurance, says, “The announcement was made one night and within the next two to three days, our team members were at work from their new home environments. And because we already had Citrix in place, we were able to ensure they had secure and reliable access to the applications and information they needed to be successful.”

Enabling Work Anywhere

Using Citrix’s digital workspace and application delivery and security solutions, including Citrix Virtual Apps and Desktop and Citrix ADC, Canara HSBC Oriental Bank of Commerce Life Insurance has created a modern digital workspace through which its team can access the applications and insights they need and prefer to use to get work done, wherever they happen to be. When the pandemic hit, Dutta and his team simply ramped things up so its business could continue without interruption.

“One area in which Citrix really helps is in providing business continuity and the ability to quickly scale, even during unforeseen business disruptions like this pandemic,” Dutta said.

Within one day of Canara HSBC Oriental Bank of Commerce Life Insurance transitioning its call center employees to remote locations, customers were able to reach them and the services they would expect in a normal scenario resumed. Without Citrix, Dutta isn’t sure if the outcome would have been the same.

Creating the Space to Succeed

With Citrix, Canara HSBC Oriental Bank of Commerce Life Insurance can provide employees with simple, unified access to the systems and information they need to work free from noise and distractions and perform at their best. And according to Dutta, this has led to significant improvements in productivity.

Accelerating Digital Transformation

Looking to the future, Canara HSBC Oriental Bank of Commerce Life Insurance will continue to push forward with its remote work strategy. “It's certainly an agile way of doing business, and we will continue to capitalize on the flexibility that Citrix provides to deliver the best kind of experience that enables our employees to deliver superior services to our clients and move our business forward regardless of their location,” Dutta said.