Cisco expands new portfolio of services powered by AI

Cisco has announced a new portfolio of services designed to put IT departments back in the driver’s seat. Powered by AI, Cisco’s suite of predictive services anticipates IT failures, mitigates risk, reduces maintenance costs, and assists organizations in attaining the necessary skills to transform their businesses. Delivering both advanced predictive and preemptive capabilities, Cisco’s new Business Critical Services and High-value Services offerings will enable organizations to invest more of their IT budgets on technology innovation amid a growing technical skills gap that poses an imminent threat to business continuity and growth.

“Today’s world is moving faster than ever, and to be successful, businesses must have the right blend of IT talent and services,” said Chuck Robbins, Chief Executive Officer, Cisco. “By leveraging AI and machine learning to address critical IT issues, Cisco’s new services offerings will truly help our customers free up time to focus on the growing IT talent gap, and remain competitive into the future.”

Today Cisco is launching two new additions to the services portfolio: Business Critical Services and High-value Services. These two new services offer the power and intelligence of AI and machine learning to optimize IT talent, knowledge and skills and allow organizations to solve their problems first and ultimately get closer to their end- user/customer.

Cisco Business Critical Services:

Cisco is introducing a new portfolio of subscription services, Business Critical Services that goes beyond basic optimization to deliver more capabilities, including analytics, automation, compliance and security by Cisco Advanced Services’ technology experts to enable secure, efficient, and agile technology environment. These next-generation optimization services enable organizations to:

· Reduce complexity and cost through automation, orchestration, and technical expertise.

· Accelerate business agility and transformation through advanced analytics and machine learning capabilities to deliver critical insights that prioritize infrastructure and application recommendations.

· Reduce risk with automated compliance and remediation services, coupled with a robust security portfolio including incident response for threat protection.

These new Business Critical Services seek to help reduce downtime by 74 per cent, resolve issues 41 per cent faster and reduce operational costs by 21 per cent, according to IDC’s Business Value Study 2017.

Cisco High-value Services:

To help organizations better utilize advanced software, solutions, and the network, Cisco is delivering next-generation Technical Services, called high-value services. This portfolio builds on product support services with offerings that use analytics, onboarding, expertise, and scale to deliver more proactive and prescriptive services, enabling our customers to realize higher value, faster, from their IT investments.

· Software Support: provides support for Cisco software. New high-value services features includes: Multi-level service options enhanced and premium, in addition to basic level (reactive) support.

· Solution Support: provides centralized support for Cisco hardware, software and third-party partner solutions from first call to resolution. Solution Support is the default service offering for Cat 9K/DNA enhancing the customer experience.

· Network Support: Technical Services (TS) Advantage provides network-level support.

Tags: Cisco, AI, Chuck Robbins, Chief Executive Officer Cisco, Business Critical Services, Cisco Business Critical Services, Cisco High-value Services, varindia, Business Value Study 2017, idc