CIOs are co-creator of a Solution in an Organization

Vijay Sethi
Chief Information Officer, Hero MotoCorp

“Customer centricity has always been at the centre of the organizations for last 15-20 years. The way digital transformation is happening today over the last three to five years the amount of digital technology, compute capacity and smartphones that are available has been brought to the forefront.

Earlier what used to happen 10-12 years  back, IT department used to propose a solution to other department.  But what has happened in last couple of years is nearly everybody in each organization is fully aware of what digital technology can bring to the table, what value it can give to each organization, department and individual. This has led to a situation that now people are asking for solutions and second, from a CIO and CXO perspective or even in lower levels from IT manager to other business manager’s perspectives, earlier it was you are a provider and others are a taker but now you are a co-creator of the solutions.  So we sit with them, discuss business issues, what my business objective, what are the strategies.  

Today every household even a kid of two years proudly carries a phone or an iphone or probably any such device. Secondly, if you go back to five- six years back you take home a laptop and chances of the laptop that you brought in is slightly better than what you have in home but now it’s just the other way around, the laptops provided by most of the organization or enterprises to its employees are not that better when compared to what they possess personally. It means the enterprise also need to evolve from thick old, heavy laptops to thin, light, smart laptops. This is the change that is happening in the enterprises that laptop which used to be a utility device in some time back is not just a plain utility device but it is a kind of an ornament you carry and flaunt its specifications rather than just having a laptop.”