Chitranjan Kesari, Head IT - Kanakia Group
“Customer Service & Mobility for Real Estate - this is not a buzz word but a requirement right now and future for long run. When we implemented the first project for customer portal for service, way back in 2013, some market Pandit asked us why we have launched this application. After sales service is a major focus area for real estate or any industry, especially to provide a 5 star facility and 24/7 support for all the amenities offered by the developer.
The real estate sector is in the middle of a transformation and while it has so far been an exciting ride, it is also being very challenging as we oversee the efficient introduction and use of technology across diverse network in real estate. For us private cloud technology was the key, as our business needed to continue to meet and exceed the expectations of customers who are demanding more than ever before. Cloud provide us with agility and speed to market that allows us to hit the right goals and outcomes no matter where we are. Due to this cloud security plays an important role to safeguard all.Overall we can say that Customer service by using technology is very important in the Real Estate business.”
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