Capgemini enters into a statergic agreement with House of Fraser
![Capgemini enters into a statergic agreement with House of Fraser Capgemini enters into a statergic agreement with House of Fraser](/uploads/2016/laravel/5952361687f3c.jpg)
Capgemini has signed a £15-million agreement with the House of Fraser, the UK and Ireland’s premium department store. As part of the new contract, Capgemini will extend its current remit with House of Fraser in order to support the retailer’s ongoing IT simplification strategy. Capgemini will continue to provide IT infrastructure and application support, alongside additional new services designed to unlock further innovation across House of Fraser’s IT network.
These will include the delivery of Capgemini’s Digital Service Desk, which provides employees with multichannel mobile access to resolve IT issues quickly, and next-generation Application Development and Maintenance platform to drive efficiencies across the retailer’s applications estate. Capgemini will enable the cost-efficiency of these additional services through its Automation Drive tools and IP, and a programme of continuous service improvements.
Julian Burnett CIO, House of Fraser, commented, “We have a strong and longstanding relationship with Capgemini, but were really impressed with the way in which they were able to approach this opportunity with fresh eyes and demonstrate the flexibility to support our business now and in the future.”
Tom Thicknesse, Head of Consumer Products and Retail, Capgemini in the UK, added, “As one of our key retail clients, I am delighted House of Fraser continues to count Capgemini as a major partner. Capgemini’s retail pedigree, combined with our client centricity, will help House of Fraser expedite its business transformational journey over the next few years. We are looking forward to continue working together.”
Tags: Capgemini, House of Fraser, Irelands premium department store, Digital Service Desk, Julian Burnett CIO House of Fraser, Tom Thicknesse capgemini uk
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