Capco to assist financial services firms in addressing COVID-19 challenges

Capco, the global management and technology consultancy, has drawn up a checklist for financial services firms that draws on military thinking to address the challenges posed by COVID-19.

In recent weeks financial institutions have been forced to kickstart their existing business continuity planning (BCP) programmes to manage the lockdown and related impacts arising from the pandemic.

One tool used by Western militaries to understand and improve their decision-making and response to fast-moving events is the OODA loop. When applied to BCP this approach leads to better and faster decision making.

Will Packard, Head of Operational Resilience at Capco, said:

“Four distinct phases - Observe, Orient, Decide and Act (OODA) – are considered and their respective elements refined to ensure optimal effectiveness and timeliness. These four phases are then recombined and run as a unified cycle to address the threat at hand.

“Our Capco checklist sets out the key questions and considerations that apply in a BCP situation within the context of the OODA loop, in order to help firms to frame and engage more effectively with the challenges they currently face.”

Capco India supports premier global financial services clients across the APAC region. We employ almost 700 people across our four locations - Bangalore, Pune, Gurgaon and Mumbai - and provide a broad range of business and technology transformation services. These include project management office (PMO) services; digital strategy & devops; technology delivery; data, analytics & automation; business change services; and risk & compliance operations.

Capco is a global technology and management consultancy dedicated to the financial services industry. Our professionals combine innovative thinking with unrivalled industry knowledge to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. We specialize primarily in banking, capital markets, wealth and asset management and insurance. We also have an energy consulting practice in the US. We serve our clients from offices in leading financial centers across the Americas, Europe, and Asia Pacific.