CA Tech, SAP merges to offer Service Assurance Solutions

CA Technologies has announced its partnership with SAP to extend application-performance solution offerings and services implementation package for customers. These offerings are expected to provide customers deeper monitoring insights with tested best-practice implementation services to deliver fast time to ROI. In addition, the company will be delivering a new offering called the CA Application Performance Management Rapid-Deployment Solution.

Mike Sargent, General Manager, Service Assurance, CA Technologies said, “By offering more of our Service Assurance solutions for use with SAP Extended Diagnostics, we expect that customers will be further enabled to provide their end users with higher-quality service. We anticipate that will translate into higher customer satisfaction and retention, and greater ability for customers to drive more revenue.”

Both the companies have collaborated to extend the solution with other application performance management tools, to be made available to SAP customers. With the Application Performance Management Rapid-Deployment Solution, CA Technologies intends to help companies get up and quickly go ahead with SAP Extended Diagnostics and enable them to realize accelerated value.

CA Technologies has planned to combine SAP software and content with additional services in order to help the customers better manage application performance across physical, virtual and cloud environments throughout their lifecycle. Capturing transaction performance data from problem sources – application, end-user and infrastructure – and using integrated end-user experience information to help reduce problem resolution guesswork is expected to further enable SAP customers to provide a high-quality experience for critical business services.