Over half a million UniSuper members experienced disruption as a result of Google's rare misconfiguration, which resulted in the account of a $125 billion pension fund being inadvertently destroyed. This prevented the members from accessing their superannuation accounts for a week.
UniSuper is an Australian superannuation fund that offers retirement savings services to employees working in the higher education and research sectors in the country.
The disruption arose from "an unprecedented sequence of events whereby an inadvertent misconfiguration during provisioning of UniSuper's Private Cloud services led to the deletion of UniSuper's Private Cloud subscription," they confirmed.
They claimed that it was an “isolated, ‘one-of-a-kind occurrence' that has never before occurred with any of Google Cloud's clients globally,” stating that “this should not have happened.”
They assured that “Google Cloud has identified the events that led to this disruption” and took measures to prevent this from happening again.
Services were gradually reinstated more than a week after the system went offline. Although investment account balances initially mirrored the previous week's figures, UniSuper assured members that updates would be expedited as much as possible.
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