By leveraging solutions and cutting-edge technologies organization can improve efficiency and productivity

Naseem Halder, CTO & CISO, ACKO General Insurance

“As a technology professional in the insurtech industry, our focus is on managing technical projects, deploying solutions, and using cutting-edge technologies to improve efficiency, productivity, and cost savings. To achieve these goals, we employ a range of strategies such as Agile methodologies for project management, digital insurance solutions for improved customer experience, Cloud technology for scalability, and Robotic Process Automation (RPA) for streamlining manual tasks.

We also leverage Artificial Intelligence (AI) for risk management, fraud detection, and personalization, and explore the potential of Blockchain technology to improve security, transparency, and cost-effectiveness.

Looking ahead, we plan to collaborate with insurtech startups to drive innovation, improve customer experience, and create new revenue streams.

Agenda for the next few years includes enhancing cybersecurity capabilities through advanced threat detection tools and security audits, continuing digital transformation initiatives to drive innovation, improve customer experience, and increase efficiency, attracting top technology talent with training, career development opportunities, and competitive compensation and benefits, and staying abreast of changing regulations and compliance requirements.

Through these initiatives, we strive to remain competitive, agile, and responsive to changing market needs and regulatory requirements while ensuring that we deliver value to our customers and stakeholders in the insurtech industry.”