Black Shark partners with F1 Infosolutions to provide repair, warranty and help desk support services

Black Shark has announced its partnership with F1 Infosolutions and Services Pvt Ltd., to provide repair, warranty and help desk support services to its users in India.

To ensure top notch service quality, Black Shark with F1 Infosolutions will focus on building 3 fundamental aspects of service, namely - coverage, quality and availability of spares. The current agreement will provide users access to a strong network of 100 walk-in centres strategically located at retail destinations for easy accessibility. The centres have been chosen basis the feedback from Black Shark's fans in the current round of expansion.

Users can also avail guaranteed 1-hour turnaround time for their Smartphone repairs, stellar customer support infrastructure and complimentary pickup-drop services for their Black Shark 2 devices.

David Li, General Manager at Black Shark India, says, "At Black Shark, we are committed to deliver the best gaming and service experience to our users.Our comprehensive tie-up with F1 Infosolutions and Services Pvt Ltd., the most renowned service company in India is the first step to ensure top-notch service quality. We have committed significant internal resources to keep a close eye on speed and quality of resolution offered to our users. Our team and partners are working round-the-clock to ensure that we are stocked with spares to provide users with the best service possible, always. We look forward to users sharing their experiences and highlighting any instances of service deficiency."

Spokesperson from F1 Infosolutions and Services Pvt Ltd. says, “After-sales service is one of the key factors that define the overall experience for a gamer.We are extremely thrilled to partner with Black Shark to provide repair, warranty and help desk support services and look forward to serve the customers best way possible. We are confident that offerings like 1-hour turnaround time, complimentary pickup-drop services will ensure a smooth quality service to the Black Shark users in India."