Avaya’s A.I.Connect expands with new partners and AI capabilities in its UC solutions

Avaya Holdings has announced further expansion of its unique A.I.Connect ecosystem with new partners and partner offers, including an increased focus on incorporating new Artificial Intelligence (AI) capabilities into its Unified Communications (UC) solutions. Knowmail and over.ai are the newly-designated A.I.Connect partners with solutions aligned to Avaya’s overall UC and collaboration strategies. They join the broader Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies for Unified Communications and Contact Center, including Verint, with whom Avaya recently expanded its partnership inclusive of additional AI-powered and Cloud solutions.

Avaya’s vision for AI in Unified Communications includes strengthening workforce productivity in four key ways:

· Effortless Prioritization – enabling employees to deal with massive amounts of content such as email, IM, messages, and calls by intelligently prioritizing and responding to the most pressing items first.

· Smart Communications – leveraging presence to enable “best choice first” and anticipating optimal channels for communications with peers and workgroups

· Streamlined Interactions – offering timely suggestions and voice activation of communication services, simplifying manual or point-and-click interfaces required by many different communications channel choices.

· Optimized Decisions – Providing personalized visibility to complete, relevant data sets that is all too often lost from view or difficult to find.

“Avaya’s deep expertise in creating communications and collaboration experiences for enterprise workers leverages AI capabilities for natural language understanding and personal assistants. With the addition of new AI solutions from companies like Knowmail, over.ai and others, our A.I.Connect initiative continues to expand the ecosystem helping to provide optimal AI capabilities for strengthening workforce engagement across Omni-channel communications,” says Eric Rossman, Avaya Vice-President, Alliances and Partnerships.

Founded in 2014 with the mission to liberate employees from the agony of information overload, Knowmail supports effortless prioritization by providing a highly secure, personalized AI email productivity capability to Avaya’s Unified Communications clients, offering the user a choice of visual, voice, or mixed experiences.

Haim Senior, CEO of Knowmail, says, “We’re excited to be part of Avaya’s A.I.Connect ecosystem, and to bring the power of personalized communications to the Avaya customer base. Through our relationship, Knowmail and Avaya are capable of delivering a wholly new productivity experience, offering email prioritization by urgency, along with predicted next-best-actions to increase focus, quickly get things done, save time, and stay organized, all within the Avaya Vantage desktop smartphone. This allows professionals more focus and flexibility in their workday, completing urgent tasks even before they can boot and login to their computer in the morning.”

over.ai is an AI-enabled voice platform that tackles complex tasks by embracing natural language processing technology and allowing end users to engage naturally, to create a fundamental shift in human-computer interactions. Evolving from point-and-click to listen-and-enable interactions, over.ai will bring voice-enabled AI that streamlines communications tasks on Avaya platforms through listening, understanding and learning from its own environment in real time.

over.ai CEO Noam Fine comments, “Enabling organizations to enhance their user experience across every channel will have an enormous impact on productivity and communication. We’re excited to be able to link over.ai’s Voice AI Cognitive Services with Avaya solutions and make this a reality.”