Avaya introduces new desktop experience open SIP for UCaaS Platform

Avaya Holdings has announced new Avaya Desktop Experience open SIP offerings to enable UCaaS providers to deliver a richer experience to the business desktop, using their UC platform of choice for simplicity and cost effectiveness.

UCaaS (Unified Communications as a Service) providers need to evolve from offering only phones with voice calling features to smart devices that allow users to personalize their communications and provide one-touch access to cloud-based applications.

The Avaya Desktop Experience expanded portfolio now includes additional Avaya Vantage devices, conferencing devices, and the complete J100 Series IP Phone portfolio as well as new devices for hospitality, wireless handsets and headsets enabling providers to evolve their offers and to deliver powerful and affordable user experiences across their current UC Cloud infrastructure.

Greg Pelton, Vice President, Collaboration and Devices, Avaya, says, “Service providers of all types can now leverage the powerful, globally known and trusted Avaya brand in delivering unique experiences to their customers. The expansion of our Avaya Desktop Experience portfolio in both breadth and third party UC platform support provides an inflection point for UCaaS providers to move beyond generic voice - to positively transform customer experience while increasing employee satisfaction and productivity, accelerating the ability of organizations of all sizes to achieve key business goals, and improve the overall quality of service that is needed for their users.”