Avaya expands platform powered by its OneCloud and Microsoft Azure

Avaya has announced that it will offer cloud-based communications and collaborations solutions and services for new and existing customers in India, powered by Avaya OneCloud and Microsoft Azure. Designed to enable customers on their journey to the cloud with a scalable, flexible and robust platform, the set of offerings helps build team engagement and drive enhanced customer experiences. The Avaya OneCloud portfolio meets the digital transformation needs of Indian organizations with a multi-cloud application ecosystem designed to help create unforgettable customer and employee experiences.

Launched at the first ever virtual edition of Experience Avaya India & SAARC, the offering combines Avaya OneCloud CCaaS and Avaya OneCloud UCaaS solutions with Azure, creating a series of compelling offerings designed to help Indian organizations supercharge their customer experiences while contending with the need for employees to work from anywhere.

Avaya OneCloud is a multi-cloud application ecosystem that provides for two key futures; the future of the customer experience centre to empower customer advocates and deliver the best customer experiences; and the future of the digital workplace to introduce new ways to work and be productive across the entire organisation. As a multi-cloud ecosystem, Avaya OneCloud combines the benefits of Avaya, partners and cloud platforms such as Azure.

The offering is available through three key Avaya partners - VIS Networks, AGC Networks, and Redington India – who will leverage the alliance to help their customers achieve enhanced operational efficiencies while delivering exceptional customer experiences.

Services and offerings hosted on Azure will be able to provide an SLA-led infrastructure to reduce total cost of ownership, improve productivity and ensure ease in scalability to help organizations meet dynamic demands with ease. This helps organizations in addressing BCP needs and mobility to enable work from anywhere both from a UC and CC perspective.

Avaya along with its complete portfolio of offerings is geared to provide customers with complete end-to-end IT solutions that ensure end customers have a single go-to vendor for all their needs. To compliment these solutions, our proactive additional services of G-NoC & G-SoC reduce the manageability burden on end customers.

Vishal Agrawal, Managing Director, India and SAARC, says, “We continue to help organizations across India as they navigate the challenges posed by COVID-19. With this new partnership, we’re enabling Indian businesses to not only contend with their changing needs, but to lead the charge into a digital future with incredible customer and employee experiences – with the increased flexibility cloud provides. The combination of our partners’ top-of-the-line integration capabilities, Microsoft’s immense cloud footprint, and Avaya’s leading contact center and unified communications technologies, makes for a strong proposition for Indian organizations looking to take their digital transformations to the next level.”

Venkatesh Krishnan, Executive Director, Commercial Partners, Microsoft India comments, “This is a comprehensively packaged solution set for seamless engagement and operational efficiency of organizations, both for employees and customers. Built on a foundation of trust, Microsoft Azure empowers the digital transformation journeys of organizations, even in remote working environments. Partnering with Avaya and other partners like AGC Networks, VIS Networks and Redington India, we can reach out to more enterprises that can truly benefit from multi-cloud application scenarios.”

The capabilities enabled by Avaya’s partnership with Microsoft Azure are on full display at the first virtual edition of Experience Avaya India & SAARC, running online on October 28, 2020.