*astTECS unveils Open-Source CRM

*astTECS has launched *astCRM that enables enterprises to manage all customer engagement needs. With *astCRM, enterprises can enhance their capabilities and engage more efficiently with their customer base intensifying focus on productivity; by leveraging its powerful workflows and actionable insights and take agile decisions for business acceleration.

*astCRM manages the complete customer relationship process and combines all the key customer management applications that include lead management, contact management, account management, ticket management, role management and activity management. By bundling disparate categories into a comprehensive solution and replacing the proprietary licence-model with open source, *astCRM is the first enterprise-grade solution in its class.

“Leveraging expertise in open source, our objective is to provide customers with the best-of-breed enterprise-grade applications, while focussing mainly on the must-have features of a customer relationship management solution and major workflows,” said Manjunath R. J., CEO, *astCRM. “The solution is highly affordable and well-suited for large enterprises and SMEs, while its flexibility and ease-of-usability makes it amazingly user-friendly,” he added.

*astCRM collaboration and organization tools are designed to deliver an ideal customer experience. It helps organizations to improve prospect and customer experiences through automating sales, marketing & support tasks, while delivering business – enhancing insights. It can be accessed by any web browser and comes equipped with integrated Outlook, Thunderbird, Firefox and Gmail plug-ins that allow users to configure the CRM with their email accounts.

With strong focus on customer needs, *astTECS solution serves users across the globe and the company continues to leverage its strong capabilities in product innovation, helping enterprises and SMEs capitalize on the latest in technology and adapt to customer’s communications requirements and evolving market opportunities.

*astTECS offers the most comprehensive, integrated and compelling enterprise telecom infrastructure solution based on Asterisk platform that are feature-rich, helps improve consistency and performance and creates a scalable, stable and resilient network that optimizes value.