ASRock partners with ICT SmS India for post-sales service

ASRock is working towards providing one of the best post-sales services for its channel community in India. ASRock has joined hands with Wistron Group subsidy ICT Service Management Solutions (SmS).

Manoj Kriplani, Manager India, ASRock Inc, Taiwan, commented, “ASRock is known for its quality products and we have always looked at focussing on the needs of our customers, be it the end-users or our channel partners who are putting in their efforts in promoting and selling ASRock products. Our tie-up with ICT SmS India is a step in the direction of further strengthening our buyer-seller ecosystem. We are providing 3 years warranty on our motherboards and continuously introducing new and exciting products for the Indian market.”

“SmS India is known for its high-quality and reliable service standards and we are getting a very good feedback from the Indian market about its high-quality service,” Manoj further added.

Kamlesh Kumar, Head Business Development for India site, said, “ICT Service Management Solutions (SmS) India is a 100% of subsidiary of Wistron Group (HQ in Taiwan) and we focus on after-sales support services and provide total and customized solutions to customers. ICT SmS is the sole authorized RMA and Service Partner for ASRock in India. ICT SmS currently provides 27 collection/walk-in service centres across pan India. We also manage spare parts planning, stocking and distribution to manage country support, L1~L4 repair service with BGA and X-Ray machine capability.”

Today, ICT SmS is one of the fastest-growing post-sales service providers in India and we are known for our world-class repair and reverse logistics infrastructure.