Are you ready for the on demand collaboration technology strategy?

Remote work culture has pushed team collaboration vendors to enhance their products. Prior to the COVID-19 pandemic, team collaboration apps were present but not at the center of daily workflow and communications. Now, remote workforces are seeking more maturity from features such as video conferencing, workflow integration, AI and security to safely keep them connected and to improve productivity while the work-from-home norm continues to be standard.

The concept of collaboration is going to become more and more expansive. New features have helped to make the video experience better and more intuitive. At the same time, enterprises and their users still have not been able to evade "Zoom fatigue." To keep video burnout at bay, enterprises are initiating efforts to space out meetings and encourage employees to break after calls, and vendors are releasing features that make the experience less taxing and more stimulating. The remote use of team collaboration tools has opened a door to new security concerns. With employees connecting to public Wi-Fi, unsecured broadband and devices, and unsanctioned third-party apps to complete work, IT has had to step up initiatives to protect the sensitive company data that flows through team collaboration platforms. All the vendors have to raise their security game since so much traffic is off-site.

It’s amazing how quickly remote work became the new normal in 2020. We humans may not be perfect, but we are adaptable. The Covid-19 crisis has opened senior leaders’ minds to the idea of adopting WFA for all or part of their workforces.

The biggest ever disruption we have seen is the education sector, it is a golden time for remote learning business. COVID-19 has turbo-charged the trend into what’s now the new normal for how education gets delivered at a time of social distancing, when educators and students alike are operating from home. The “emergency deployment” of remote education in March 2020, when nearly all the educational institutions rapidly shut down, placed unprecedented strain on IT departments that support educational institutions, not to mention on the educators and students they support. Hardware such as laptops, webcams, headsets, and more needed to be purchased, distributed, stood up and supported almost overnight.

Due to the surge in demand for remote learning, IT teams and their support capabilities were forced to ramp up as quickly as possible, with decidedly mixed results. But the crisis of March has turned into a fact of educational life continuing after Twelve months in a row. For enhancing the security, it is time for the Educational institutions to develop their own applications to deliver scalable remote education, but a large problem remains — providing the necessary help desk support integrated into the design and use of these apps. Reason, we are not sure on how the pandemic will drive this academic session 2021-22.