Apollo Munich launches chatbot Travel Ninja

India’s leading standalone health insurer Apollo Munich has announced the launch of India’s first travel insurance chatbot - ‘Travel Ninja’.

Travel Ninja is the first chatbot in the Indian travel insurance industry to sell travel insurance policies to its customers.

Travel Ninja, available 24/7 on Apollo Munich’s website and Facebook Messenger, suggests customers the right travel insurance plan and sum insured, creates a policy proposal for them and gives them a payment link; all in just a couple of minutes. During the process, Travel Ninja also offers users the option to view details about features and benefits of all available plans.

Travel Ninja is the only chatbot which enables the end-to-end process of buying a plan as compared to other chatbots in the industry which are mostly limited to addressing customer queries, giving insurance advice and providing insurance quotes. The chatbot has had close to 1,500 interactions in just over a month since its inception.

Commenting on the speed and accuracy of the chatbot, Antony Jacob, Chief Executive officer, Apollo Munich Health Insurance said, “Travel Ninja is designed in a way that will boost our customer service quality by offering both speed and accuracy. Now, if a customer realises they need travel insurance even as they are waiting for their flight at the airport, they will not hesitate before buying a plan, as it would just take them 5 minutes.”

“With Artificial Intelligence (AI) being utilized across industries, we are leveraging the benefits of these technological advances in our processes. Gradually, with the help of Machine Learning, the chatbot will better understand the customer’s intent and behavioral characteristics for being able to offer them a more personalized and helpful experience,” added Jacob.