NEWS

Amdocs introduces Order Gateway Service

By VARINDIA - 2015-03-01

Amdocs has announced the launch of its Order Gateway service. Delivered in a managed services model, the new service is the first in the industry to streamline and unify the view of all orders across any channel ? whether service provider systems such as self-service or systems of third-parties like online retailers, by abstracting the order from the format it arrives in. As a result, service providers can speed time to market of services from new or acquired lines of business and deliver a unified customer ordering experience across offerings, while reducing operational costs. Delivered under defined service level agreements (SLAs) and key performance indicators (KPIs), the Amdocs Order Gateway service supports service provider business operations with end-to-end visibility of all incoming orders and drives immediate improvements in order handling performance and accuracy, with no change to existing systems or the need for process changes or complex software integration. The Amdocs Order Gateway service addresses the first step in the overall order handling process – order entry streamlining into the service provider’s systems. The next step is addressed by the Amdocs Order-to-Activation service, which operates across Amdocs or third party fulfilment systems. Both services are part of the Amdocs Value Process Operations (VPO) portfolio of innovative services, targeted to accelerate business value by driving ongoing optimization of specific business processes. “Both the Amdocs Order Gateway service and the Amdocs Order-to-Activation service replace the manual work of up to thousands of agents and tens of ordering centers with patent-registered technology and structured methodologies. As a result, we can provide our customers with end-to-end responsibility for the critical and typically fragmented ordering process, while delivering clear business KPIs,” said Eric Updyke, Group President, Systems Integration and Operations, Amdocs.