Amdocs introduces Amdocs Optima for mid-sized enterprises

Amdocs, the leading provider of customer experience solutions, announced Amdocs Optima, a new digital customer management and commerce platform for mid-sized enterprises.

Designed for mid-sized communication businesses and digital enterprises of all sizes to monetize any product or service, Amdocs Optima supports the entire business lifecycle, from order to cash, and can be deployed on premise or in the cloud.

Amdocs Optima allows service providers to quickly enter a new vertical, line of business or geography, offering sophisticated revenue management capabilities to support pre- and post-paid customers and any B2B model, across all channels.

The new platform consolidates and expands on Amdocs’ offerings for mid-sized communication businesses, mobile virtual network operators (MVNOs) and digital enterprises, including acquired products, and introduces a unifying business integration layer and a sophisticated user interface with a common, cloud-based architecture.

For digital enterprises, such as companies offering digital subscription, finance, transportation and utility services, and which use subscription-based business models, Amdocs Optima offers support for multi-hierarchy, multi-regional and multi-vertical operations with flexible engagement models, including software as a service (SaaS) pricing options.

Utilizing JBoss technology and pre-defined REST application interfaces (APIs), Amdocs Optima enables cloud-to-cloud connectivity and can be easily integrated with third party enterprise and customer management applications, as well as into social channels. Also delivering intuitive self-service for end customers, Amdocs Optima allows digital enterprises to offer better-targeted services and quickly resolve customer issues and inquiries and on the customer’s preferred channels.

“With Amdocs Optima we are bringing 30+ years of know how in telecom billing to the cross-vertical enterprise space,” said Patrick McGrory, president for Amdocs’ emerging offerings.

“With companies like Uber and Airbnb disrupting economies, subscription billing is growing, both in transaction volumes as well as in the complexity of the use cases. Amdocs Optima takes subscription billing to the next level to allow these companies to scale their operations and expand internationally,” commented McGrory.