Adobe announces cross-channel innovations

Adobe has surveyed Indian consumers, revealing that 40 per cent would like to be contacted by brands via email. At the same time, their stated preference is for personalized marketing emails that are less about promotions, and more about providing information, something that is better customized to their interests. To address consumers’ expectations, Adobe has announced new cross-channel innovations powered by creativity and data in Adobe Campaign, part of Adobe Experience Cloud.

The 2018 Adobe Email Survey also reveals that consumers are most frustrated with brands that recommend irrelevant products, send offers that expire or are inappropriate to season or location and misspell names. As brands strive to deliver the right experience to each individual, it’s more important than ever to engage with consumers on their terms and preferred channels; 27% of consumers surveyed in India highlight improved mobile viewing as the top innovation that has improved email experiences in the past few years.

The new capabilities Adobe introduce enable marketers to create personalized experiences across all devices and channels, including email. By more tightly integrating email marketing with content workflows and other marketing channels, Adobe is helping brands deepen relationships and build trust with customers. New Adobe Campaign capabilities and forward-looking projects from Adobe Research help marketers:

* Predict the best time to send emails: Adobe is previewing an Adobe Research email project in development for potential future integration in Adobe Campaign. Using Adobe Sensei, the company’s artificial intelligence (AI) and machine learning technology, brands can automatically determine the most effective time to send an email for each customer to increase open rates and maximize the impact of their campaigns. Marketers only need to define a start and end window for the campaign, and Adobe automatically sends the email to each recipient at the best time.

* Intelligently segment emails based on individual engagement: Another project from Adobe Research brings deep engagement insights to marketers’ fingertips with Adobe Sensei. Measuring customers’ engagement with emails, based on how long it takes them to react to the messages they receive, helps determine the right frequency of communication. It can also inform targeting strategies at an individual level.

* Simplify email creation: Creating emails can be time-consuming and costly when relying on an agency or graphic designer. A new email message designer with a drag and drop interface helps marketers create brilliantly designed emails from scratch or from customizable templates. Email marketers can already pull assets into Adobe Campaign from Adobe Experience Manager and Adobe Creative Cloud, as well as use Adobe Dreamweaver CC and the Creative Cloud SDK to edit email content in real time. Today, Adobe announced it is expanding its integrations to include Dropbox. Adobe Campaign integration with Dropbox will be in beta later this year.

* Obtain and act on more granular insights: Without data, it’s impossible for brands to target individuals based on insights into their needs, wants and habits. New dynamic reporting capabilities in Adobe Campaign leverage the power of Adobe Analytics’ Analysis Workspace. For the first time, marketers can incorporate profile attributes alongside email statistics to better segment audiences, such as quickly understanding how a campaign performed among loyalty members in comparison to the rest of its customers. Enhancements also include the ability to automatically distribute visual, digestible reports on campaign insights to inform marketers, as well as data scientists and CRM directors.

* Create multilingual push messages: It’s tedious to create many localized versions of campaigns for various languages. To address this, Adobe is extending its multilingual capabilities to push notifications. Now, marketers can load multiple translations of push notifications from a file to automatically create, segment and send personalized, multilingual push notifications, in addition to emails from a single delivery. In addition to standard engagement tracking, engagement is tracked by language to allow multiple levels of analysis.

* Scale and deliver contextual emails: Understanding that brands are under pressure to send more personalized emails in context, Adobe is boosting throughput and deliverability in Adobe Campaign. Marketers can now send more emails at a faster speed, while maintaining the relevancy and personalization consumers demand. New capabilities that adapt delivery settings in real time ensure emails are sent at the right time to each individual, for example.

Adobe Campaign, part of Adobe Experience Cloud, powers brands including Vistara, Tata CLiQ, Electronics for Imaging, Grand Circle Travel, Hostelworld, Heathrow Airport Limited, Nissan Motor Company Ltd, Redtag.ca, Tourism Australia, Travelocity and Virgin Holidays, among others. Adobe helps brands drastically improve and personalize customer experiences across online channels, such as email and mobile, and offline channels like direct mail and call centers. Integration with Adobe Analytics, Adobe Target and Adobe Experience Manager provides deep insights into customer’s behaviour, and manages and personalizes content. Adobe Campaign helps customers address obligations for data governance and privacy design features to comply with GDPR. Adobe has been positioned as a leader by the leading industry analyst firms in cross-channel campaign management.