Ability to offer customer satisfaction, increase productivity and revenue generation: Key differentiators of Adweb Technologies

How important is Digital Transformation for your own organization?

Being in IT security, digital transformation features every day on our to-do list. We constantly look at all our processes and analyse how we can improve accuracy, scalability and customer satisfaction, using technology with the least manual intervention.

How have you geared your organization for this transformation? What are the latest technologies that you have adopted in recent times?

We have geared up for these processes by inculcating within the workforce the desire to increase efficiency with digital tools. Yes, Adweb Technologies started on this road about five years ago. We embrace the internet for sales, support, billing and offer end user/customer self-service. We have exploited, digital marketing, cloud based e-commerce, web and mobile chat and SAAS based ERP, financial accounting and accounts receivable processes.

Mention one technology adopted by your organization that has helped you to offer better service to your customers.

Zoho Books API integration with our e-commerce platforms www.https.in, www.ssl.support, www.pdfautosigner.com along with Accounts receivable SAAS software from timepay.co.in.

Please mention the key differentiation factor of your organisation in this crowded market place.

The ability to offer customer satisfaction and increase employee productivity and revenue generation.

Renu Chawla, Director, Adweb Technologies