1Point1 selects Intellicus Flow for its WFM solution

The data analytics and BI company, Intellicus announced the acquisition of a new client, 1Point1 Solutions. A publicly listed business process management company, 1Point1 Solutions offers technology, finance and analytical solutions to simplify and help businesses build better capabilities for achieving seamless growth. After careful consideration, 1Point1 Solutions affirmed its selection of Intellicus Technologies' Flow as its WorkForce Management (WFM) solution in order to provide our clientele with intelligent solutions that maximises efficiency, team work and productivity to create better outcomes for all.

"1Point1 chose Intellicus Flow to fuel its growth ambitions. As the challenger of legacy thinking, we needed a modern, scalable solution that brought the latest in 'WFM as a Service’. We picked Intellicus Flow since it can deliver the speed, power, and agility we need. Initially, we are implementing this for two businesses but will look at expanding it to twelve businesses as an end-state implementation", said Samit Chakravarty, Chief Technology & Information Officer (CTIO) , One Point One Solutions.

Intellicus Flow’s seamless WFM lifecycle management maximizes efficiency in business and resource management for BPOs. Flow delivers robust WFM solutions across 9 yards of WFM planning and extensively helps its customers to enhance cost efficiencies, eliminate leakages and optimize workforce management. Armed with Flow, BPMs can elevate customer experiences by matching the right agent for every customer interaction while simultaneously maximizing profitability. Flow’s AutoML capabilities and contemporary machine learning models enable WFM users to exploit Machine Learning to its best potential for forecasting and capacity planning. Using what-if analysis, Flow helps WFM teams in scenario-based shift planning for balancing SLAs and optimal staffing.  Flow also automates intelligent rostering with support for dynamic business rules. 

Vikas Wahee, Head of Solutions - BPM & ITES, Intellicus Technologies, stated, "Over the years, the demand for Flexible WFM solutions has skyrocketed. We are happy that 1Point1 Solutions has trusted Intellicus for its workforce management.  We have designed the WFM solution to meet the specific requirements of 1Point1 Solutions.  The greatest and quickest benefit will be an improvement in productivity, since numerous time-wasting tasks will be minimized or eliminated. Automation will reduce errors, improve safety, and increase production consistency.”