| IT MANAGED SERVICES |
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| It is all about from people dependency to process dependency. In this portfolio we will have the processes, infrastructure and manpower in place to handle the most complex of problems on a daily basis. We enable you to transform rapidly so you can offer your ever-changing customer a great experience. Customising our framework for you, we integrate it with your existing IT setup to deliver high uptime through the right combination of people, processes and tools. while keeping our focus aligned with your changing business needs. Your IT sorted, we join you to lead the digital change for your organisation. Why are Managed IT Services important? • It aligns the outcomes of the organisation. An IT company is incentivised to do a very good job; they want to minimise problems for your organisation because they have KPIs directly linked to the efficiency of your IT. • IT experts give you peace of mind. You’re not an IT expert. Managed service providers take care of your IT so that you can focus on running your business. • Proactive support. Managed services offer proactive support. So instead of your IT firm constantly fixing problems, they will actually try to identify problems before they happen, keeping your systems up and your problems down. • Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department. This links to proactive support and ensures that your IT infrastructure and software is upgraded and updated to minimise risks such as downtime, viruses and crashes. • Complete outsourced IT. Managed services give you access to a complete IT department. You don’t just get day-to-day IT support; you also get an IT manager and a virtual CIO so you can think strategically about how IT fits into your organisation. Challenges of Managed IT Services Here are some challenges that you need to be aware of when looking to move to a managed services arrangement. • Holding providers accountable. The reason you go with managed services is because you want to improve your operational efficiency and remove the amount of IT problems or roadblocks that affect your team. You need to hold providers accountable and make sure they are delivering these improvements. Most providers will offer effective reporting so you can see exactly how much work they are doing for you and how much improvement in efficiency and productivity they are providing. • Getting strategic IT planning. As part of a managed service contract, you should be given some strategic IT planning. You might struggle to see the benefits of a managed services contract if you don’t get this component. Make sure that your IT firm is proactively planning for the next 12 or 24 months and that it has strategies in place to improve IT infrastructure and upgrade software. • Finding a provider with a good track record. You need to check the track record of your provider before engaging in a contract. They should be able to demonstrate a track record on delivering proactive service and measurable outcomes. Check references before you commit, and ask what clients they have, and if they have experience dealing with companies similar to yours. |
